Customer Service

We want our customers to experience the best quality and the best service! We have published an article (in Chinese) about our service commitment in the widely-read HXWZ magazine.

Thank you very much for purchasing phone cards at ValueCalling.com. If you forget your PIN number, you can look it up under the "Purchase History" in your account by selecting the Order Number. The most recent orders are at the top of the list. If you are still unable to find your PIN, please enter your information and Order Number in the forms below and submit to us. Please make sure the email address is the same as in your account. If different, the PIN will be sent to the email address specified in your account. Please make every reasonable effort to safeguard your PIN from unauthorized users. Valuecalling.com is not responsible for lost or stolen PINs.
 
If you encountered any quality problem in using our phonecards, please refer to FAQs first. If you still have the problem, please fill out and submit the form below. Our service staff will check for report in a constant base and will contact you as soon as possible.
 
Your Information: (fields with * are required)
User Name:*      
Email Address:*      
Telephone Number:          
Order Number:*          
 
Specify a Request or Report a Problem:
 

 

 

You can also contact us by telephone, by Fax or normal mail to the following address:
 

ValueCalling.com

5410 Village View Lane, Suite 101
Stone Mountain, GA 30087
Tel: 1-800-505-3502 (toll free, M-F 8am-8pm Eastern Time except holidays)
Fax: 1-678-868-1909